Shipping and Exchange
Welcome to our Shipping and Exchange page! We want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Below, you'll find all the information you need regarding our shipping options and Exchange policy.
Fast and Reliable Shipping
We offer fast and reliable shipping options to ensure your jewelry arrives safely and on time. Here’s what you can expect:
-
Processing Time: Orders are typically processed within 3-5 business days. You will receive a confirmation email once your order has shipped.
Shipping Methods:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days for a small fee.
-
Overnight Shipping: Next-day delivery is available for urgent orders.
- Tracking Your Order: Once your order has shipped, you will receive a tracking number via email so you can monitor its journey to your doorstep.
International Shipping
We proudly offer international shipping! Please note that delivery times may vary based on the destination. Customs duties and taxes may apply, which are the responsibility of the customer.
Custom Products
Handcrafted for Your Order
We believe in quality over speed. Unlike off-the-shelf products, each [Product Name] is custom-made to your specifications to ensure uniqueness and superior craftsmanship.
Fulfillment Timeline:
The production and careful preparation of your order will be completed within 20 business days from the date of purchase. Please note this is the time before your item ships. Once it leaves our workshop, you will receive a shipping confirmation email with a tracking number to follow its journey to you.
-
Process: Order Placed → Production & Quality Check → Shipped → Delivered
-
Fulfillment: Up to 20 business days
-
Shipping: [3-7 business days]
Thank you for your patience and for supporting custom craftsmanship!
Exchange Policy
Hassle-Free Exchange
Your satisfaction is our top priority! If you're not completely happy with your purchase, we offer a hassle-free exchange process:
-
Exchange Window: You have 7 days from the date of delivery to initiate a exchange.
- Eligibility for Exchange: Items must be unworn, in their original condition and packaging, and accompanied by all tags. Customized or engraved items are non-exchangable unless there is a defect.
How to Exchange an Item
-
Contact Us: Reach out to our customer service team at [Orders@fvjewelry.com] to request a Exchange authorization.
-
Pack Your Item: Carefully pack the item in its original packaging to prevent damage during transit.
- Ship It Back: Use the return label provided by our team to send the item back to us.
Exchange Process
Once we receive your returned item, we will inspect it and process your Exchange.
Why Shop With Us?
-
Quality Assurance: We take pride in offering only the highest quality jewelry and diamonds.
-
Customer Support: Our dedicated customer service team is here to assist you every step of the way.
- Secure Shopping Experience: Shop with confidence knowing that your personal information is protected.
Thank you for choosing us for your jewelry needs! We’re excited to serve you and hope you love your purchase. If you have any questions or need further assistance, please don’t hesitate to reach out! Feel free to customize any sections or details as needed for your specific policies!
