Shipping policy

Welcome to FV Jewelry Store! We understand that receiving your jewelry promptly and in pristine condition is essential to your shopping experience. Please review our Shipping Policy to learn more about how we make sure your treasures arrive safely and on time.

Processing Time

Orders are typically processed within 3-15 business days. Customized or personalized items may require additional processing time, which will be communicated at the time of purchase.

Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (3-5 business days)
  • Overnight Shipping (1-4 business day)

Please note that delivery times are estimates and may be subject to delays due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated based on your order total and shipping method selected. Free standard shipping is offered for orders over $200.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your delivery.

Signature Requirement

For your security, all orders require a signature upon delivery. Please ensure that someone will be available to sign for your package. If no one is available, the carrier will attempt to redeliver, or you may need to arrange for pickup at a local carrier facility.

International Shipping

We offer international shipping to select countries. Please note that the customer is responsible for any customs fees, duties, or taxes that may be incurred upon delivery.

Insurance

All orders are insured during transit to protect against loss or damage. In the unlikely event that your order is lost or arrives damaged, please contact us immediately at Orders@fvjewelry.com so that we can assist you in filing a claim.

At FV jewelry, we are the creators. Every product we offer is designed, manufactured, and quality-checked by us, ensuring the highest level of craftsmanship and attention to detail.

  • 1. Manufacture: Yes, we personally handcraft and manufacture every product in our 341 Centre St, Jamaica Plain store. This direct involvement allows us to guarantee quality and infuse each item with our core values.
  • 2. Suppliers: We source our raw, high-quality materials from a group of trusted suppliers who share our commitment to sustainability and excellence.
  • 3. Stock: We hold and manage all of our own finished inventory. This allows us to maintain strict quality control and handle packaging with care before shipping your order directly to you.
  • 4. Business Model: We do not use a drop-shipping model. From creation to delivery, we oversee every step of the process, ensuring a seamless and personal customer experience.

In short: We make it, we store it, we ship it—all for you.

Custom Products

Handcrafted for Your Order
We believe in quality over speed. Unlike off-the-shelf products, each [Product Name] is custom-made to your specifications to ensure uniqueness and superior craftsmanship.

Fulfillment Timeline:
The production and careful preparation of your order will be completed within 20 business days from the date of purchase. Please note this is the time before your item ships. Once it leaves our workshop, you will receive a shipping confirmation email with a tracking number to follow its journey to you.

  • Process: Order Placed → Production & Quality Check → Shipped → Delivered

  • Fulfillment: Up to 20 business days

  • Shipping: [3-7 business days]

Thank you for your patience and for supporting custom craftsmanship!

Address Verification

To prevent any delays or delivery issues, please double-check that your shipping address is correct and complete before submitting your order. We are not responsible for orders shipped to incorrect or incomplete addresses.

We appreciate your understanding and cooperation in helping us provide a secure and efficient shipping experience for your jewelry purchases. Should you have any questions about our Shipping Policy, please do not hesitate to contact our customer service team at Orders@fvjewelry.com. Happy shopping!